The Cold Calling Specialist will play a critical role in supporting the company’s lead generation and sales pipeline development. This individual will be responsible for reaching out to targeted leads, identifying interest, qualifying prospects, and setting appointments for the sales team. A strong communicator with a positive attitude and persistence will thrive in this role.
Technical Experts will use both creative and critical problem solving and technical thinking skills to educate users and solve issues that arise in the CRM software system that are crucial to the daily operations of the agencies and their clients who use it. This role is 100% customer facing, communicating with the agency team and their clients via a support ticketing system, live chat and Zoom. Technical Experts will meet and strive to regularly exceed Service Level Agreements (SLA’s) and KPI’s by working collaboratively in teams on a wide range of customer support issues for the agencies and their clients.
While learning to appropriately educate and guide users as well as fix application issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to sales, marketing, copywriting and graphic design training.
The Project Quality Coordinator will be responsible for ensuring that products meet established standards set by the company. The Product Quality Coordinator is responsible for effectively managing the Product Team and running a Quality Assurance process over every new product as well as continually evaluating existing products.
